Early Intervention for Emergency Communication Centers

Customize early intervention performance flags based on agency policies. Track identified behaviors and spot trends that may require coaching.

• Weight categories to minimize false alerts
• Move entries up the chain with reviews and approvals
• Improve transparency with a visible audit trail

Minimize burnout and compassion fatigue by promoting mental wellness. Use early intervention alerts to monitor cumulative exposures to traumatic incidents.

• Document exposures to critical incidents
• Set reminders for follow-up actions like peer support 
• Note upcoming anniversaries of traumatic calls

Improve any review process with a complete and accurate representation of telecommunicator performance.

• Centralize all performance data 
• Get a holistic overview of each telecommunicator 
• Ensure every positive remark is included

Defend Personnel Decisions and Mitigate Liability

• Track communication center performance at all levels
• Query and export data to share as needed 
• Keep performance documentation secure and consistent
• Timely tracking and notifications help agencies retain high performers, save careers, and establish consistent procedures for discipline and feedback

Promote a positive and motivating workplace culture and encourage high performance with fair and transparent feedback.

• Build a workplace culture that encourages transparent communication
• Formalize processes for peer/supervisor recognition
• Document positive recognition in employee files