HVAC – Air Side: Hot & Cold Calls

There are a number of skills needed by any individual who responds to the hot and cold calls made by uncomfortable occupants of a building. First, a person must have a complete understanding of the HVAC system in question. Second, they need to have some training in methodical problem-solving techniques or troubleshooting. Finally, the individual requires “people skills”, that is, the ability to interact with sometimes-frustrated clients without becoming defensive, angry or unpleasant. In this interactive online course, we will focus on how to methodically approach solving comfort-related problems. We will also discuss some best practices for handling customer interactions during hot and cold calls.